Installation support
Pre-install checks, appointment prep, hardware handover, and post-install troubleshooting.
Support
Help for installation, device setup, billing, and account access.
ZenHub support should give customers a clear place to resolve pre-install checks, hardware handover questions, MFA login problems, statements, and optimisation queries.
Energy setup
Help with solar, battery, EV charger, meter, tariff, and export configuration questions.
Account security
Login help, MFA setup, password changes, session safety, and account recovery guidance.
Billing and earnings
Clear explanations of installation cost, optimisation value, surplus trading, and statements.
Customer account support
Signed-in customers can view billing, system performance, revenue, and security tabs from the account area.