How ZenHub handles customer data.

Last updated: 25 August 2026

What we collect

We collect account details, contact information, installation and support details, device and home energy configuration, service usage data, and security information needed to operate your ZenHub account.

How we use it

We use this information to provide the ZenHub service, manage installation and support, secure your account, measure system performance, provide billing and earnings statements, and improve the product.

Energy and device data

ZenHub may process information about compatible home energy equipment, tariffs, generation, storage, export, and optimisation activity so the service can operate and report value back to you.

Sharing

We only share data where needed for service delivery, legal compliance, security, payment, support, installation, infrastructure, or where you have asked us to connect a partner service.

Your choices

You can ask for access, correction, deletion, or restriction of your personal data. Some records may need to be retained for legal, billing, fraud prevention, or service integrity reasons.

For privacy queries, email support@zenhub.energy.